Frequently Asked Questions

Our team is happy to help with anything you need. Email us anytime at support@purplessillydots.com and we’ll get back to you as quickly as we can.

Most orders arrive within 3-5 business days, not including Sundays and holidays. Transit time can vary slightly depending on your state. As soon as your order ships, you’ll receive a tracking number by email so you can follow its exact progress.

If it’s been more than 10 days since your order shipped and it still hasn’t arrived, email support@purplessillydots.com and we’ll track it down for you.

Orders are typically processed within 1-2 business days before they’re handed off for shipment. Orders placed on weekends or holidays begin processing the next business day.

Because we process orders quickly, changes or cancellations aren’t always possible once an order is placed. If you need to make a change, email support@purplessillydots.com right away and we’ll do what we can before it ships.

You’ll receive a shipping confirmation email with a tracking number as soon as your order leaves our warehouse. If you haven’t received one within 2 business days of ordering, check your spam folder or reach out to support.

[Confirm final list before publishing] Purple ships to most states across the US. A small number of states restrict the sale of mushroom-based products, so if you’re ordering from one of those states your order may not be eligible for delivery. Checkout will let you know if your state isn’t currently supported.

[Confirm policy] At this time we ship within the United States only. We’re evaluating international shipping and will announce it here if that changes.

Yes. Every order leaves our warehouse in plain, unmarked packaging with no branding or product details visible from the outside, so what you ordered stays private.

Strength varies by product line. Our microdose gummies and chocolate bar are formulated for a light, functional experience, while our Silly Dots tabs step up through three tiers — Mega Dose, Hero Dose, and Super Dose — from an entry-level dose up to our strongest offering. [Insert your exact per-product mg figures here so this stays accurate as your lineup changes.]

If you’re new to Purple, start with a microdose product or a Mega Dose tab and see how you respond before working up. Hero Dose suits people who already know their tolerance and want a repeatable middle-ground experience, and Super Dose is built for experienced users who want our most potent option.

No. Purple’s products are formulated without psilocybin. We focus on mushroom-based ingredients that deliver their effects sustainably and legally, without relying on psilocybin to get there.

Yes, every Purple product is formulated to be vegan and gluten-free, using natural ingredients across our gummies, chocolate bar, and tabs.

[List current flavor lineup here, e.g. Cherry Berry, Blue Razz, and Original/unflavored across our tab lines.] Availability can shift as we roll out new flavors, so check each product page for the current options.

Start low and give it time. Begin with a half dose or our lightest tier, wait at least an hour before taking more, and avoid combining with alcohol or other substances until you know how your body responds.

Store products in a cool, dry place out of direct sunlight, sealed in their original packaging, and keep them out of reach of children and pets.

Yes. All Purple products are restricted to adults 21 and older. Age verification is required at checkout, and every shipment is packaged accordingly.

Yes, every batch is tested by an independent third-party lab for purity and potency before it’s released for sale. You can view certificates of analysis on our lab results page.

If you’re currently taking SSRIs or other serotonin-affecting medications, talk to your doctor before trying our products — some people find the effects are noticeably reduced, and combining supplements with prescription medication should always be reviewed by a healthcare provider first.

Standard mushroom-based ingredients generally don’t trigger a 5-panel test, and the same holds true for the 8-, 10-, and 12-panel tests used in most routine screenings. Specialized tests designed specifically to detect mushroom compounds do exist, but they’re costly and not part of typical drug screening panels.

We recommend avoiding alcohol and other mind-altering substances while using our products, and checking with a doctor before combining them with other supplements or medications.

Our support team is available Monday through Friday, 10am-5pm EST. We handle a high volume of inquiries each day and aim to respond within 24 hours on business days.

Yes, we offer wholesale and bulk pricing for qualifying businesses and retailers. Reach out to wholesale@purplessillydots.com for details.

[Insert your actual policy] Due to the nature of our products, we’re generally unable to accept returns once an order has shipped. If your order arrives damaged or incorrect, contact support@purplessillydots.com within 7 days and we’ll make it right.

[Confirm against your actual checkout setup] We accept all major credit and debit cards, along with [any additional processors you use, e.g. crypto or ACH] at checkout.